I've been a fan of Transformer Table since the company's inception with its Facebook marketing. Always told myself that should I ever get a chance to furnish an apartment, that's what I'm going to get even if it's a premium price. That's because I believed in the quality and the technology!
While my table is everything I'd hoped for (especially that deep Siberian Birch grey color that the samples and photos do NOT actually capture very accurately) and the team has been amicable, being an inherent auditor, I am unable to give 5-star because it is simply close-to-perfect, not perfect.
The delivery experience was great. Someone from the outsourced delivery company will contact you the week they intend to deliver the item to the address specified to arrange an agreed time to receive the delivery. After that's done, you can expect the delivery on the agreed date/time.
The actual delivery driver was helpful and careful with the packages -- which were beautifully wrapped!
That is precisely why I could only fault the difficult process using natural wood rather than pointing at a specific party. The imperfections I previously mentioned were all to do with the wood being uneven in certain areas and chipped in others. It doesn't take away from the functionality nor was it caused by any proper mishandling as shown in the photos.
I wish things could be perfect, but c'est la vie; que será será.