FAQs

All of the most common queries about our products in one place.

Ordering & Payment

  • Is it safe to submit my credit card information on your site?

    It is 100% safe to submit your credit card information on our site.

  • Can I place my order over the phone?

    Yes. To place an order over the phone, please contact: 1-844-988-2253.

  • What types of payment do you accept?

    We accept all major credit cards (Visa, Mastercard and American Express), and Transformer Table Gift Cards. You can also finance your purchase and spread your payments out over time with Klarna.

  • Do you offer financing on my purchase?

    You can spread your payments out over time with our financing partner Klarna. This payment option is available at checkout.

    For additional information, visit our Financing page.

  • Do you charge sales tax?

    Sales tax may be applied depending on the destination of your shipment.

  • When will I be charged for my order?

    When you place your order, Transformer Table will process payment immediately at check-out online, or over the phone.

  • How will I know my order has been placed?

    After you check-out, you will receive an order confirmation immediately via email, which includes a tracking number to monitor your shipment.

  • Do you have showrooms?

    Transformer Table currently has a showroom in Montreal and will be introducing new showrooms across North America in the near future.

Shipping & Delivery

  • How will my order be shipped?

    An automatic generated tracking will be sent to you so you can track and trace your order. All products are packed securely and travel to your destination on a pallet to ensure they arrive in perfect condition. All orders are shipped by Truck. All deliveries are Curbside. The driver operates alone and will use a liftgate to lower the shipment to the ground and place it curbside at the end of your driveway. Placement of items beyond this point is not provided, nor is removal of pre-existing furniture or packaging. We do not offer inside deliveries: garage, main entrance, building lobby’s, front and backyards and indoor parking’s. Extra fee’s may be applicable* for any deliveries hard to access and remote areas.

  • How long does it take to ship my order?

    Once the order is fully processed, shipping can take approximately 5 to 10 business days, depending on the delivery location.

  • How much do you charge for shipping?

    Shipping is free on all orders over $999 within Canada and the U.S. Extra fees may apply at the moment of shipment for all remote areas.

    International orders will be charged an additional US$499.00 per shipment.

  • Will I have to pay customs on an international order?

    All customs fees are included in the total cost of all online orders.

  • How large will my package be?

    The Transformer Table is shipped in two boxes on a pallet. The first box holds the console table and the second box holds the table panels.

    Box #1 Dimensions: 40’’ X 20’’ X 32’’

    Box #2 Dimensions: 42’’ X 22.5’’ X 10.5’’

    The Transformer Bench comes pre-assembled in one box.

    Box Dimensions: 31” X 17” X 21”

  • Can I track my shipment?

    Once you place an order, you will receive a confirmation email for your shipment and an estimated delivery date. You will also receive another notification email when your order is dispatched from our warehouse.

  • How will I be notified once my order is delivered?

    When your order arrives, our delivery partners will typically contact you to set up a delivery appointment. Appointment availability may vary depending on the delivery partners in your area. Generally, they will deliver Monday to Friday between 9AM and 5PM, but some partners may be able to accommodate alternative times.

  • What happens if I miss my delivery appointment?

    In the event that you miss your delivery appointment, our delivery partner will contact you to reschedule. Please note that in some cases, delivery partners may charge a re-delivery fee.

Transformer Table

  • How many panels come with a Transformer Table?

    All Transformer Tables come with five panels.

  • What are your products made from?

    All products are made from 100% hardwood. There is no MDF or Melamine.

  • Where do I store my table panels?

    Panels should be laid down flat when stored. To make storage easier, the Transformer Coffee Table includes an integrated storage unit for your panels. The coffee table is available in our four standard finishes.

  • How much space do the panels take when stored?

    All panels interlock within each other, with storage dimensions of 20” x 38” x 10”. Separately, each panel is 20” x 38” x 2”.

    You can also purchase the Transformer Coffee Table, which includes an integrated storage unit for your table panels.

  • Do you offer a warranty on your products?

    Yes. Transformer Table offers customers a one-year warranty against any structural or manufacturing defects, and a lifetime warranty for its telescopic mechanism.

  • What are the dimensions of the table and bench when completely assembled?

    Table: 30”H x 38”W x 18”L

    Bench: 17”H x 14”W x 28”L

  • Do I have to assemble the table or bench when I receive it?

    No assembly required. All products are delivered fully assembled and ready-to-use.

  • What does FSC stand for?

    FSC stands for the Forest Stewardship Council. The FSC is an international non-profit organization that promotes responsible management of the world's forests. They set the standards on forest products to protect the environment and its wildlife for future generations, along with certifying and labeling them as eco-friendly.

  • What does FSC-certified mean?

    This certification is through the Forest Stewardship Council. Being FSC-certified means that all Transformer Table products are manufactured with wood materials from responsibly managed forests that protect the environment and its wildlife.

  • Is the middle leg of the table adjustable?

    Yes. It can be moved back and forth based on the number of people seated at the table. The middle leg also contains adjustable feet, that can lower or raise the center of the table to level.

  • What material is the middle leg of the table made from?

    The middle leg is made from 100% hardwood, with a matching finish to your table.

  • Can I put my Transformer Table outside?

    No, Transformer Table is meant for indoor use only. Please see our Transformer Outdoors set, which is designed for outdoor use.

  • How do you select manufacturing partners?

    Before establishing a relationship with a new manufacturing partner, we conduct our due diligence to ensure their business operations are ethical and meet our non-negotiable standards of best practices and quality control. We personally visit every factory on a regular basis to ensure these standards are observed and properly maintained.

  • How do I maintain my Transformer hardwood products?

    Taking proper care of your Transformer products will prevent cracking, fading and other damage, and extend its longevity.

    Excessive humidity or dryness may cause the wood to expand or contract. Inconsistent environments may cause the wood to crack. To balance room humidity, we recommend running a humidifier during the summer and winter months. 

    Use hardwood wax polish every three months. This protects and nourishes the hardwood and creates a long-lasting protective seal. There is also wax polish available specifically blended for Australian Acacia and American Mahogany wood.

    Do not use household cleaning products, solvents, or cleaners that are not hardwood specific. This can cause damage to the finish.

    Note: Failure to maintain your hardwood furniture as instructed could result in damage and invalidation of your warranty.

  • What finishes are available for the Transformer Coffee Table?

    The Transformer Coffee Table is available in all four finishes: Australian Acacia, Siberian Birch, American Mahogany and Canadian Dark Oak.

  • Are the different finishes displayed on the website true to color?

    All product photos are professionally taken, with lighting conditions comparable to residential homes. To ensure you select the right finish, request to order samples here.

  • Can I see product reviews?

    Of course. All product reviews can be viewed here on our website or on Facebook.

  • How wide are the edges of the panels?

    The edges of the panels are 2” wide.

  • How much does a Transformer Table weigh?

    Weight of the table may vary based on the finish you select. 

    Console Size: 50kg

    Table with all 5 panels: 75kg

  • How much does a Transformer Bench weigh?

    Weight of the bench may vary based on the finish you select. 

    Console Size: 35kg

    Table with all 5 panels: 45kg

  • How much does a Transformer Coffee Table weigh?

    Weight of the table may vary based on the finish you select. The average weight of the coffee table is 38kg.

Transformer Couch

  • What is a Transformer Couch?

    The Transformer Couch is the world’s most versatile, modular, and multi-functional couch on the market. Completely rearrangeable and configurable, with an endless number of possible layouts.Each component – seats, sides, armrest, backrest, and frame – is removable and re-configurable. Change your style in seconds, add any number of seats to create the setup that fits your space. Transformer Couch offers style, comfort and versatility.

  • What is included in each Modular section?

    100% solid hardwood frame
    1 x bottom cushion
    1 x modular back rest frame
    1 x back rest cushion
    2 x modular arm rests
    1 x Set of washable & removable covers
    1 x Throw pillow
    2 x connectors

  • How do Transformer Couch sections connect together?

    Every modular section comes with 2 separate heavy-duty resin connectors. Position your sections side by side and insert the U-shaped connectors.

  • What is the weight/size of the Transformer Couch?

    Each modular Transformer Couch section weighs 70lbs/32Kgs, 38”/97cm long x 45”/114cm high x 33”/84cm deep. 

  • How much weight can each modular section withstand?

    The Transformer Couch is built to last. Each section can withstand up to 500Lbs/226Kgs of weight.

  • How strong are the armrests?

    Each armrest can support up to 200lbs of weight.

  • Do I need tools to put my Transformer Couch together?

    Almost no assembly is required to assemble the Transformer Couch. Legs can be screwed in with any standard screwdriver.

  • What are the Transformer Couch cushions filled with?

    All Transformer Couch cushions are filled with three layers of high-density foam, which provides a supportive layer that preserves loft and prevents sagging over time.

  • How is the Transformer Couch constructed and what materials are used?

    Fabric: Upholstery fabrics of the insert are made from the highest quality fabric sourced from renewable material. 

    Frame: Made from 100% hardwood (NO MDF or Plywood). The Frame is connected with steel sinuous springs and Italian webbing, offering incredible comfort and strength. 

    Seat Cushions: All Transformer Couch seat cushions are made with triple layer high density foam, offering sublime comfort and support. 

    Back Pillows: Made from Poly-fiber material. 

    Metal Structure: All metal components are made from extruded and rolled brushed metal. All metal components are guaranteed for life. 

    Metal legs: Made from extruded and rolled brushed metal. All metal components are guaranteed for life.

  • How many people can fit on one Transformer Couch section?

    Transformer couches are made extra wide and deep, with plenty of room to sit or lie back in total comfort. Each modular Transformer Couch section can easily fit 1 person.

  • How do I wash my Transformer Couch Covers?

    Transformer Couch covers are machine washable in cold water. Line dry only. Do not place the covers in the dryer as they might shrink. Do not use fabric softener.

  • How do I care for my Transformer Couch?

    Your Transformer Couch can last for years with normal care. A protective layer on the covers can lengthen its life, and all covers are machine washable.

  • How do I clean the liner fabric of my Transformer Couch?

    All Transformer Couch inserts/covers are machine washable and can be reused.

  • Can my Transformer Couch be used outside?

    The Transformer Couch is not made to go outside. Shop our Transformer Outdoor collection for stylish and modular outdoor furniture.

  • How do I change my covers?

    Changing your covers is simple and quick. Unzip the insert from the cushions, frame, and pillow, and remove them.

  • Are my Covers Fire Retardant?

    Under California provision law of consumer products, all Transformer Couches are fire retardant.

  • Are my covers Water and Stain resistant?

    All Transformer Couch covers are stain and water resistant. You can also take your covers off and throw them in the washing machine.

  • Will my Roomba fit underneath the couch?

    Roombas fit seamlessly underneath our couches.

  • How will my Transformer Couch be shipped to me?

    All Transformer Couch orders are shipped via LTL carriers and will arrive at your domicile on a pallet. Making sure all items arrive in perfect condition. All deliveries will be curbside delivery. Meaning that your pallet will be dropped off as close as possible to your door, garage or apartment/condo lobby.

Transformer Outdoors

  • What is a Transformer Patio Set?

    The Transformer Patio Set is the most versatile, multifunctional and configurable outdoor conversation set on the market. This one of a kind outside patio set can adapt to any space and occasion. 

    The Transformer Patio Set gives you the flexibility to change layouts easily and as often as you need. Every single component is removable and re-configurable. The Transformer Patio Set will fit your outdoor living space, no matter what size.

  • Is it modular & endlessly configurable?

    With its patented modular design, the Transformer Patio Set provides complete flexibility for any living space.

    Dozens of configurations are possible with the Transformer Patio Set – a cozy layout for your family’s daily use, a friendly setup for an outdoor BBQ, or a stylish decor for your backyard party.

    Every single component of the Transformer Patio Set is removable and interchangeable. The side rests, arm rests and frame can be removed and reconfigured to create the layout you want. 

    Make it a Conversation Set, Sectional, Sofa, Lounger, or a bed.

  • Does it double in size?

    Its patented interlocking system allows the Transformer Patio Set to double in size in seconds. Its integrated loveseats can be hidden discreetly behind each armchair. 

    Connect as many pieces together as needed to create the configuration you want.

  • Is it space saving?

    Its interlocking system allows each piece to be disconnected, making it completely space saving and perfect for any outdoor area. The Transformer Patio Set will fit practically any balcony, terrace, deck or a land.

  • What about storage?

    Thanks to its space saving capacity, the Transformer Patio Set can be stored in most cabanas, garages, or storage lockers.

    All the Transformer Patio Set frames and seats are stackable and easily stored for the off-season. 

    All Cushions and Pillows can also be stored within the Patio Set, underneath the loveseats.

  • What about the covers?

    2 fabric options are available for the Transformer Patio Set, with new colors being released this year.

    All Transformer Patio Set covers are machine washable – no need to worry about stains, spills or dirt. Simply remove your covers and throw them in the washing machine.

    Covers are exposed to the elements and regular handling, making them the most easily damaged part of any outdoor set. Should that occur, simply purchase a new set of covers for a fraction of the price, instead of replacing the entire set.

  • What is included in each Patio Set Combo (Box)?

    4 x Loveseat 

    4 x Armrest 

    1 x Ottoman/Coffee Table 

    4 x Seating cushions 

    4 x Back Pillows 

    1 x Ottoman cushion

  • What is the size of the Transformer Patio Set box? (Outdoor set)

    Box size: 

    Length: 63” 
    Width: 34” 
    Height: 29”

  • Do I have to assemble my Transformer Patio Set?

    The Transformer Patio Set comes completely assembled. Simply configure it in whatever layout you want.

  • How many people can fit on the Transformer Patio?

    You can sit 5 people on the Single Transformer Patio Set.

  • Do I have to buy covers for my Transformer Patio Set?

    The Transformer Patio Set comes with a set of covers of your choice. Different covers are available if you decide to change your style.

  • What Wicker options do I have for my Transformer Patio Set?

    2 Different Resin Wicker options are available: Gray and Beige.

  • What Cover options do I have for my Transformer Patio Set?

    2 Different Fabric options are available: Beige and Gray.

Transformer Table

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