Shipping & Returns
- Delivery will be a curbside service. We do not offer in-house or room of choice delivery services.
- Delivery will take place from Monday to Friday during regular business hours.
- NO weekend or Holiday deliveries.
- From the point it reaches the destination city, customers have 1 open business day to accept and ship their delivery at their residence. If the products are warehoused for more than 1 day, customers will be billed for the remainder daily warehousing fee ($153/day per pallet).
- Re-delivery fees are applicable to the client if they are a no show at the time of the delivery.
- Our FREE standard shipping is a curbside service
- The driver operates alone and will use a liftgate to lower the shipment to the ground and place it curbside at the end of your driveway.
- We do not deliver to garage, front yard, backyards, inside parking or front porches at building lobby’s.
- We are unable to navigate stairs or elevators with our delivery service.
- We are unable to ship to a P.O. Box.
- For shipments going to Alaska, Hawaii and Canadian Territories, Native reserves, mountains, army bases, islands and any remote area that may need a ferry are subject to a $899 base rate and an additional fee* (if applicable).
- Other shipping charges may apply depending on the shipping location, at the discretion of the shipper*.
- International orders and those shipped to the non-contiguous US or Canadian territories have an amend delivery date beyond what is displayed on the website.
- We provide free shipping on orders over $999 across the contiguous U.S. and Canada. (Fees may be applicable)
- Our carriers are not responsible for any damages to the property or the goods. If any changes or modifications are made to the service offered by us (which is curbside delivery), our responsibility is waived by default.
- The 1-year warranty we offer with our products is automatically voided with no extension nor exception at the moment of delivery if any services beyond curbside delivery have taken place without our knowledge.
- Orders shipped by another freight company appointed by any party other than Transformer Table immediately voids the product warranty and absolves us of any liability for loss or damage caused by the secondary freight companies' involvement.
Transformer Table proudly ships within 24 hours all orders with items in stock,"
Transformer Table Shipping Information:
All orders with items in stock are shipped within 24 hours.
Shipping procedures commence immediately upon order placement.
Once an order has been placed, it cannot be modified. To make changes, a new order must be created.
When the carrier picks up the shipment, a shipping confirmation with the tracking number will be sent to the email associated with the order.
If an order is cancelled after a shipping confirmation has been sent, a fee of $349 will be automatically deducted from the refunded amount.
Refunds are processed back to the original payment method.
To request a cancellation, please submit a written request from the email address associated with the order to firstname.lastname@example.org.
- Please avoid changing the shipping details after confirming them with the customer service team. Any changes to the consignee name, shipping address, and shipping phone number will be subject to modification and/or redirection fees starting at $105.
- Please ensure that you will be available to receive the shipment during the time slot discussed with the carrier when the order arrives in your area. If the delivery appointment is refused by the customer or simply that the customer cannot be reached at the phone number provided, the carrier will charge storage fees starting at $153 per day, which start the next business day of the appointment attempt at as early as 7 AM.
330 Rue Avro, Pointe-Claire, QC H9R 5W9
- Order free samples & swatches of the materials to get an idea of the colour and texture of the products you want to order.
- Book a virtual tour of our showroom to view our products in real time and get the chance to ask our product experts any questions you may have.
- Contact us by phone, email, or live chat with any questions you may still have after scouring our website.