Program Overview
Upon receiving your product(s), carefully inspect the packaging and items for any damage. If damage is found, accept the delivery and note "damaged upon arrival" when signing off with the delivery driver or carrier.
Take photos of the damage, including both the packaging and the items. Submit the pictures along with a description of the damage through our Warranty page within 48 hours of receipt.
Do not refuse damaged items or parts, as you will be responsible for all redelivery costs, including storage fees.
Under this program, you may be offered a product repair, replacement parts, product replacement, or partial monetary compensation on eligible items, within 1 year of delivery or pick-up from our warehouse with valid proof of purchase, at our sole discretion.
Warranty Process
To initiate a warranty claim, please contact us via our Warranty page. A team member will get in touch and guide you through the process. Please note that warranty claims must be submitted by the original purchaser listed on the order.
If the product damage or defect is covered under warranty, a product repair, replacement parts order, product replacement, or partial monetary credit will be confirmed within 3-7 business days. However, delays in manufacturing and shipping replacement parts or products may occur. Replacement parts or products may vary in color, tone, or texture due to natural variations in raw materials and manufacturing processes.
Please include your order number in all communications to ensure your warranty claim is processed promptly. In the event that returning the product for further analysis is necessary, a return merchandise authorization (RMA) number will be issued to facilitate tracking of the returned item. When you return your product(s), please clearly indicate the RMA number on all return shipment boxes. This helps our team process your claim swiftly.
If the products are deemed ineligible for warranty coverage, an explanation will be provided.
Shipping and Other Fees
Customers are responsible for all return shipping costs, brokerage fees, duties, and any applicable taxes related to returns. Transformer Table does not accept COD (cash on delivery) or collect deliveries.
All shipping and delivery fees associated with the original order, including storage and re-delivery charges, are non-refundable once services have been provided by the carrier.
Once a resolution option has been communicated and initiated, cancellation fees may apply.
Certain conditions and exceptions may apply.
Nettoyage et entretien
Instructions de nettoyage :
Utilisez un chiffon propre en coton doux et non pelucheux.
Humidifiez le chiffon avec juste assez d'eau pour que la poussière y adhère.
Essuyez toujours dans le sens des fibres du bois.
Conservez les éléments en bois de vos produits TT (dans la mesure du possible) dans le même environnement de vie.
Solid Wood, Wood Veneer, and Engineered Wood Care
Dusting: Dust frequently with a soft, dry cloth to prevent buildup. Static dusters and microfiber cloths are excellent for removing dust without scratching surfaces.
Spills: Clean up spills immediately with a soft dry cloth to prevent staining, watermarks, and moisture damage.
Cleaning: Clean surfaces with a soft cloth and a quality wood cleaner, following the grain and the manufacturer’s instructions. Always perform a spot test in an inconspicuous area to ensure no discoloration occurs before cleaning the entire piece of furniture. Avoid using excessively wet cloths to prevent moisture damage.
Avoid Abrasives: Do not use all-purpose cleaners, aerosol sprays, oil-based waxes, abrasive polishes, bleach, scouring pads, or powdered cleansers, as they can scratch and damage the finish.
Everyday Protection: Use protective textiles, coasters, and trivets under drinkware, dinnerware, cutlery, cookware, and other items to avoid direct contact with the furniture's surface.
Positioning: Keep furniture away from prolonged direct sunlight and heat sources to prevent warping, discoloration, or cracking.
Teak Wood Care
Spills: Clean up spills immediately with a soft dry cloth to prevent staining, watermarks, and moisture damage.
Cleaning: Clean surfaces with a soft cloth and a cleaner specifically designed for teak wood, following the grain and the manufacturer’s instructions. Always perform a spot test in an inconspicuous area to ensure no discoloration occurs before cleaning the entire piece of furniture.
Avoid Abrasives: Do not use all-purpose cleaners, aerosol sprays, oil-based waxes, abrasive polishes, bleach, scouring pads, or powdered cleansers, as they can scratch and damage the finish.
Everyday Protection: Use protective textiles, coasters, and trivets under drinkware, dinnerware, cutlery, cookware, and other items to prevent direct contact with the furniture’s surface.
Weather Protection: When not in use, cover the furniture with protective covers designed for outdoor use to shield it from direct sunlight, rain, and other environmental factors.
Storage: In regions with harsh winters or extreme weather, we recommend storing the furniture indoors during the off-season for optimal longevity.
Maintenance: To maintain the look and longevity of your teak wood, periodically apply teak oil to rejuvenate the wood and protect it from the elements. Follow the manufacturer's instructions for application and always perform a spot test to ensure no discoloration occurs.
Natural Teak Aging: Teak wood naturally ages and develops a silver-gray patina over time when exposed to sunlight and rain. This aging process does not affect the structural integrity of the furniture. Small surface cracks, known as "checking," may also appear and are a natural occurrence that does not compromise the durability of the furniture.
HDPE (High-Density Polyethylene) Care
Cleaning: Clean surfaces with a soft cloth and water or a diluted neutral household detergent (less than 5% concentration). Always perform a spot test in an inconspicuous area to ensure no discoloration occurs before applying to the entire piece of furniture.
Avoid Abrasives: Do not use any solvents, such as rubbing alcohol, dishwasher liquid, all-purpose cleaners, aerosol sprays, oil-based waxes, abrasive polishes, bleach, scouring pads, or powdered cleansers, as these can scratch and weaken the HDPE, leading to premature wear and discoloration.
Everyday Protection: Use protective textiles, coasters, and trivets under drinkware, dinnerware, cutlery, cookware, and other items to avoid direct contact with the furniture's surface. Keep the furniture away from exposed heat sources, which could cause warping or damage.
Weather Protection: When not in use, cover the furniture with protective covers specifically designed for outdoor use to shield it from direct sunlight, rain, and other environmental factors.
Storage: In regions with harsh winters or extreme weather, we recommend storing the furniture indoors during the off-season for optimal longevity.
HIPS (High Impact Polystyrene) Care
Cleaning: Clean surfaces with a soft cloth and water or a mixture of diluted mild soap and water. If using soap, rinse the surface with clean water to remove any residue. Always perform a spot test in an inconspicuous area to ensure no discoloration occurs before cleaning the entire piece of furniture.
Avoid Abrasives: Do not use any solvents, such as rubbing alcohol, dishwasher liquid, all-purpose cleaners, aerosol sprays, oil-based waxes, abrasive polishes, bleach, scouring pads, or powdered cleansers, as these can scratch and degrade the structural integrity of the HIPS, leading to premature wear and discoloration.
Everyday Protection: Use protective textiles, coasters, and trivets under drinkware, dinnerware, cutlery, cookware, and other items to avoid direct contact with the furniture's surface. Keep the furniture away from exposed heat sources to prevent warping or damage.
Weather Protection: When not in use, cover the furniture with protective covers specifically designed for outdoor use to shield it from direct sunlight, rain, and other environmental factors.
Storage: In regions with harsh winters or extreme weather, we recommend storing the furniture indoors during the off-season for optimal longevity.
Steel Care
Cleaning: Clean the surface with a soft cloth and mild detergent, following the manufacturer’s instructions. Always perform a spot test in an inconspicuous area to ensure no discoloration occurs before cleaning the entire piece of furniture.
Avoid Abrasives: Do not use all-purpose cleaners, aerosol sprays, oil-based waxes, abrasive polishes, bleach, scouring pads, or powdered cleansers, as they can scratch and damage the finish.
Corrosion Prevention: Protect steel components from excessive moisture exposure to prevent rust and corrosion.
Weather Protection: When not in use, cover the furniture with protective covers specifically designed for outdoor use to shield it from direct sunlight, rain, and other environmental factors.
Aluminum Care
Cleaning: Clean the surface with a soft cloth and mild detergent, following the manufacturer’s instructions. Always perform a spot test in an inconspicuous area to ensure no discoloration occurs before cleaning the entire piece of furniture.
Avoid Abrasives: Do not use all-purpose cleaners, aerosol sprays, oil-based waxes, abrasive polishes, bleach, scouring pads, or powdered cleansers, as they can scratch and damage the finish.
Corrosion Prevention: Protect steel components from excessive moisture exposure to prevent rust and corrosion.
Weather Protection: When not in use, cover the furniture with protective covers specifically designed for outdoor use to shield it from direct sunlight, rain, and other environmental factors.
Resin Wicker Care
Dusting: Dust frequently with a soft, dry cloth to prevent buildup.
Cleaning: Clean surfaces with a soft cloth and water or a mixture of diluted mild soap and water. If using soap, rinse the surface with clean water to remove any residue. Always perform a spot test in an inconspicuous area to ensure no discoloration occurs before cleaning the entire piece of furniture.
Avoid Abrasives: Do not use all-purpose cleaners, aerosol sprays, oil-based waxes, abrasive polishes, bleach, scouring pads, or powdered cleansers, as they can scratch and damage the finish.
Corrosion Prevention: Although aluminum is naturally rust-resistant, proper care is crucial. Avoid exposing aluminum to excessive moisture, which can lead to corrosion.
Weather Protection: When not in use, cover the furniture with protective covers designed for outdoor use to shield it from direct sunlight, rain, and other environmental factors. Never leave furniture standing in water.
Storage: In regions with harsh winters or extreme weather, we recommend storing the furniture indoors during the off-season for optimal longevity. Ensure the furniture is completely dry before storing it. Avoid storing furniture upside down to prevent water accumulation in frames, which can lead to damage in freezing conditions.
100% Polyester Care (indoors)
Care Instructions: Follow care label instructions.
Dusting: Dust frequently with a soft, dry cloth to prevent buildup.
Positioning: Position away from prolonged direct sunlight and heat sources.
100% Solution-Dyed Polyester Care (outdoors)
Care Instructions: Follow care label instructions.
Dusting: Dust frequently with a soft, dry cloth to prevent buildup.
Weather Protection: When not in use, cover the furniture with protective covers designed for outdoor use to shield it from direct sunlight, rain, and other environmental factors.
Storage: In regions with harsh winters or extreme weather, we recommend storing the furniture indoors during the off-season for optimal longevity.
Sunbrella® Upholstery - Canvas
Care Instructions: Follow care label instructions.
Cleaning Instructions: Refer to the manufacturer's website for further cleaning instructions.
Dusting: Dust frequently with a soft, dry cloth to prevent buildup.
Weather Protection: When not in use, cover the furniture with protective covers designed for outdoor use to shield it from direct sunlight, rain, and other environmental factors.
Storage: In regions with harsh winters or extreme weather, we recommend storing the furniture indoors during the off-season for optimal longevity.